Shipping, Cancellation
& Refund Policy.

This policy covers the two ways you can pay us: your Closet Theory styling subscription, and one-off purchases made through the Shopping tab (“Shop orders”). It supplements our Terms of Service.

You can cancel your subscription at any time from Profile · Subscription or by writing to us. Cancellation takes effect at the end of your current billing period — you keep access until then, and we don't charge you again after. We do not pro-rate or refund the unused portion of a billing period, except where required by law. Free trials can be left at any time at no cost.

An order is confirmed once payment is successfully processed by our payment gateway partner. Orders are typically dispatched within 2–5 business days and delivered within 5–10 business days depending on your location and courier serviceability. You'll get status updates by email and/or in-app notification.

You can cancel a Shop order free of charge any time before it is dispatched, from your order history or by writing to us. Once an order has shipped, it can no longer be cancelled — you can request a return instead (see below).

Most items can be returned or exchanged within 7 days of delivery, provided they are unworn, unwashed, with original tags and packaging intact. To start a return, write to us with your order number and the reason for return; we'll arrange pickup where available or share a return address.

The following are not eligible for return or exchange, for hygiene reasons:

• Innerwear, socks, and swimwear.
• Items marked “final sale” or purchased at a clearance discount.
• Items that have been worn, washed, or altered after delivery.

If an item arrives damaged, defective, or different from what you ordered, tell us within 48 hours of delivery with photos of the item and packaging. We'll arrange a free replacement or a full refund, whichever you prefer — no return shipping cost to you in this case.

Once we receive and inspect a returned item (or approve a refund without a physical return, e.g. for a cancelled order), we issue the refund to your original payment method within 7–10 business days. Your bank or payment provider may take a few additional days to reflect it in your statement. Refunds are processed by our payment gateway partner; we never handle your card or bank details directly.

For order, shipping, or refund questions, write to team@closettheory.co or call +91 96066 64267, with your order number where relevant. Company and grievance-redressal details are on our Contact page.